ORDERS & PAYMENTS
My order arrived damaged or contains the wrong item. What next?
Keep the packaging and contact us with your order number, a description of the issue, and clear photos of the product and shipping label. Our team will review the next steps. Do not use a damaged product.
Keep the evidence together
Keep the outer package, shipping label and product packaging. Photograph the item received and any visible damage. A clear photo of the model or SKU label can help us identify an incorrect item.
Contact us before sending it back
Send the order number and explain what you expected and what arrived. Do not use a damaged item. Wait for our review and return instructions; the appropriate resolution depends on the issue.
Need help with your situation?
Email service@dazinertoys.com. Include your product name or order number and tell us what you have already checked.