Estimated delivery is 2–3 business days for the UK, 3–9 business days for the US, and 5–11 business days for Canada and other supported European destinations. Most orders are dispatched within 24–48 hours on business days; allow for processing as well as delivery. Holidays, customs and carrier delays can affect arrival. See our shipping policy for full details.

Standard shipping is free on orders of US$55 or more. Orders below US$55 have a US$5 standard shipping charge. The available delivery options and final charge are shown at checkout.

Your order is sent in plain outer packaging without product descriptions or markings that reveal the contents. Branded product packaging stays inside the parcel. Order emails and shopping or payment apps may still show product names or images.

We email your tracking number when the order ships. Use the link in that email or visit Track your order. If you cannot find the email, check your spam folder, then contact us with your order number and checkout email.

Email us as soon as possible with your order number and the change you need. We’ll check the order’s status before confirming what is possible. A change or cancellation may no longer be possible once the order has been processed or dispatched.

Check the latest tracking update, delivery address and any carrier delivery photo. Check your usual safe place or building reception, if applicable. If you still cannot locate the parcel, contact us with your order number and tracking details so we can help investigate.

Contact us before sending anything back. Include your order number, reason for return and the condition of the item. Our return policy requires items to be unused, in their original condition and packaging, with proof of purchase. Returns must be approved first; we’ll explain the applicable next steps.

Send your order number, product name and a brief description of the problem. For visible damage or missing items, clear photos of the product, packaging and items received can help. Email attachments to service@dazinertoys.com. Product-only photos are enough; please do not send intimate images.

Visit our warranty page for registration and support details. For help with a fault or a coverage question, have your proof of purchase, product name and a description of the issue ready so we can review your case.

Use the cable supplied for your model and follow its charging and power-button instructions. Check that the device and charging connection are dry and the cable is properly seated. Disconnect the charger before trying to switch it on. If the problem continues, send us the model name and what the indicator light does. For Lila, see the model-specific charging guide.

Switch it off and disconnect the charging cable before cleaning. Follow the instructions supplied with your model, including its water-resistance limits; do not assume every design can be submerged. Let it dry fully before charging or storing it in a clean, dry place. Find more information in our care guides.

Yes. Tell us which products you’re comparing and what matters to you, such as size, controls, charging or noise. We can explain the listed features and point you to the relevant product guide. You only need to share the details you’re comfortable sharing.