Free Shipping on All US & UK Orders
Discreet Package
US 3–9 / UK 2–3 Business Days
2-Year Warranty

Refund policy

Enjoy a Perfect After-Sales Policy!

Get In Touch:

(1) Email: service@dazinertoys.com (Replies within 24 hours on weekdays, and rescheduled to the next business day on weekends or holidays.)

(2) Live Chat: Monday – Friday, 6 PM – 3 AM PDT

Tips Before Buying:

At Daziner, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos (or videos). Please read the product descriptions and specifications carefully before making a purchase, and contact us at service@dazinertoys.com for more information about any product.

What is your return policy?

  1. Due to the intimate nature of the items we sell, we only accept returns that are unopened with intact packaging and tags. This is to ensure that each product is brand new for the health, safety, and peace of mind of our customers.
  2. Once the package is opened, the products are considered used and therefore cannot be returned unless defective.
  3. If you plan to return a product, please provide pictures of the unopened package within 180 days of purchase by email. After we confirm the package status, we will provide you with a return address. Return shipping is at your own expense.
  4. Please allow up to 3-4 weeks for us to receive and process your return. For any questions regarding the status of your return, you can request an update at service@dazinertoys.com.
  5. The above applies to, but is not limited to, the following scenarios:
    • Duplicate orders due to operator error.
    • Return due to a change of mind.
    • Return due to the purchase of the wrong product.
    • Return because you don’t need it anymore.
    • Return due to the price.

What if an item is defective?

If an item is found to be defective within 180 days of purchase, please contact us with the following information: (1) Order number, SKU of the defective item, and a brief description of the problem; (2) Pictures or a video of the product to illustrate the problem; After confirming the problem, we will replace it with the same item or another product of similar price.

Before reporting the problem, please confirm the following information: (1) Is the product fully charged before testing? Have you long-pressed the power button for about 3-5 seconds to turn on the product? (2) For the dildo and vibrator, have you turned on the product before using the remote control to operate it? Did you check the battery of the remote control? (3) Did you check the instruction manual of the product? (4) All products on our website must not be used while charging.

What if the package is lost or returned?

  1. If the parcel is delivered to the destination address successfully, but you did not receive it, no refund will be provided.
  2. If the parcel is lost in transit, we will resend the same item.
  3. If the parcel is delivered to a different address, we will resend the same item.
  4. If a parcel is returned due to an address issue or because the customer did not pick up the parcel in time, we will resend the same item.
  5. Returns due to force majeure factors, such as customs return or post office return without reason, will be resent with the same item. For all details, please send a message to our customer service department for confirmation within 30 days of purchase.

What if I want to cancel my order?

  1. To cancel your order, please contact Daziner at service@dazinertoys.com within 24 hours of your purchase for a free cancellation.
  2. Most orders are dispatched within 24–48 hours on business days. Cancellation is subject to the status of your order and cannot be guaranteed once processing or dispatch has begun.
  3. If the order cannot be canceled and you no longer need it, please try to decline the package. If you are unable to decline the package, please follow the return policy.
  4. After we process your refund, it will take 3-7 business days to receive it, depending on your bank’s transfer process.

What if I receive the wrong product?

If you believe we have shipped the wrong item, please contact us with the following information within 180 days of purchase: (1) Pictures of the shipping label (the label is on the package); (2) Pictures showing the SKU on the product’s plastic wrap bag; (3) Pictures of the entire package and the product.

Please note:

  1. If the total value of your order is $500 or more, we will charge you 20% of the total value of your order as a processing fee. This applies to, but is not limited to, the following scenarios:

    • Cancellation of the entire order.
    • Return of all products in the order (unopened package).
    • Other situations, please contact us at service@dazinertoys.com.

  2. No processing fee for orders costing less than $500.

    • For the return of all products in the order (unopened package), the refund does not include the shipping fee.
    • For cancellation, a full refund will be provided.
    • For other situations, please contact us at service@dazinertoys.com.

  3. If you are purchasing a high-value product (amount over US$500), please record a video showing the process of opening the package. If there are any problems with the product, please contact us at service@dazinertoys.com and send this video to our customer service department for confirmation.