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Shipping & privacy
6 articles 02Orders & payments
4 articles 03Choosing your product
5 articles 04Care & charging
5 articles 05Returns & warranty
5 articlesShipping & privacy
Is the packaging discreet?
Yes. Orders use plain packaging without product descriptions or markings that reveal the contents. Shipping policy.
Do you offer free shipping?
Standard shipping is free on orders of $55 USD or more. Below that amount, the applicable charge is shown at checkout before payment.
Where do you ship?
Enter your delivery address at checkout to check whether your destination is supported. For help with a destination outside the United States, Ca…
How long will my order take?
Most orders are dispatched within 24–48 hours on business days. Delivery depends on destination, stock and carrier conditions. Please check the d…
Will I pay customs duties or import taxes?
Customs duties, import taxes and local fees are your responsibility unless checkout states otherwise. Review the charges shown before paying.
How do I track an order or report a delivery problem?
A tracking number is emailed after dispatch. Use the tracking link in that email. If tracking stalls, shows a problem, or says delivered but you …
Orders & payments
Can I change my address or cancel an order?
Email us as soon as possible with your order number and the change you need. We will check the order status. Changes and cancellation may not be …
Which payment methods can I use?
The available payment methods are displayed at checkout and may depend on your country, currency and device. Check the final amount and selected …
I did not receive an order confirmation. What should I do?
Check your spam folder and the email address used for the order. If you still cannot find the confirmation, contact us with your name, order date…
My order arrived damaged or contains the wrong item. What next?
Keep the packaging and contact us with your order number, a description of the issue, and clear photos of the product and shipping label. Our tea…
Choosing your product
How do I choose between the five featured designs?
Gloria offers external suction. Adela combines expansion and rotation; Calista combines head vibration with moving-arm action. Spirea combines ro…
Are speed levels and vibration patterns the same thing?
No. A steady speed setting and a changing vibration pattern describe different options. A product may also have separate movement speeds. For exa…
What materials are used?
Materials vary by product. Gloria, Adela and Calista list silicone exteriors; Crystal lists liquid silicone. Check the individual product specifi…
Are the products silent?
Sound can vary by model, setting and surroundings. “Quiet and discreet” does not mean completely silent. If sound level is important to your purc…
Is everything waterproof?
No—water resistance varies. Gloria is listed as IPX5; Adela and Spirea as IPX6, and these models must not be immersed. Calista and Crystal list I…
Care & charging
How should I clean and store my product?
Switch off and disconnect it first. Follow the supplied model-specific cleaning instructions and water-resistance limits. Allow the device and ch…
How do I charge my product?
Use the charging cable and power requirements specified for your model. Gloria, Adela, Calista and Spirea list magnetic USB charging; Crystal lis…
Can I use it while it is charging?
No. Disconnect the charging cable before use.
My product will not turn on. What should I check?
Charge it according to the supplied instructions, then check the correct power-button operation for that model. If it still will not work, stop u…
Where can I find dimensions, controls and included accessories?
Open Product Details on the relevant product page and consult the supplied instructions. Accessories and controls differ between models. Contact …
Returns & warranty
What is your return policy?
You may request an eligible return within 180 days of purchase. Return shipping is paid by the customer. Products must be unopened and unused, wi…
Can I return an opened or used item?
Change-of-mind returns require unopened, unused products with intact packaging and tags. Opened items are not eligible for a standard return unle…
How long is the warranty?
Daziner advertises a two-year product warranty. Contact us with your order details and a description of the fault so we can confirm coverage and …
How do I request a return or report a fault?
Email service@dazinertoys.com with your order number, product name and a short description. Include clear photos or a short video of the product …
When will my refund arrive?
A return must be received and reviewed before any refund is approved. Once processed, the time for funds to appear depends on your bank or paymen…