SHIPPING & PRIVACY
How do I track an order or report a delivery problem?
A tracking number is emailed after dispatch. Use the tracking link in that email. If tracking stalls, shows a problem, or says delivered but you cannot locate the parcel, contact us with your order number and tracking number.
Find your tracking link
Look for the dispatch email and open its tracking link. Check spam or promotions folders if it is missing. An order confirmation and a dispatch notification are different messages.
When tracking does not resolve it
Check the shipping address on your order and any delivery instructions in the tracking record. If a delivered parcel is missing, check with household members or building reception. Send us the order number, tracking number and latest tracking status so we can investigate.
Need help with your situation?
Email service@dazinertoys.com. Include your product name or order number and tell us what you have already checked.