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Orders & payments
Can I change my address or cancel an order?
Email us as soon as possible with your order number and the change you need. We will check the order status. Changes and cancellation may not be …
Which payment methods can I use?
The available payment methods are displayed at checkout and may depend on your country, currency and device. Check the final amount and selected …
I did not receive an order confirmation. What should I do?
Check your spam folder and the email address used for the order. If you still cannot find the confirmation, contact us with your name, order date…
My order arrived damaged or contains the wrong item. What next?
Keep the packaging and contact us with your order number, a description of the issue, and clear photos of the product and shipping label. Our tea…