RETURNS & WARRANTY
Can I return an opened or used item?
Change-of-mind returns require unopened, unused products with intact packaging and tags. Opened items are not eligible for a standard return unless defective. Contact us to discuss a fault rather than returning a used item without approval.
Change of mind and faults are different
Opening a product means it is no longer eligible for an ordinary change-of-mind return under the hygiene conditions. This is separate from reporting a product that is defective.
If there is a fault
Contact us with the order number, product name and a description of the issue. Include photos or a short product-only video where helpful. Our team will review the claim and explain next steps before any item is sent back.
Need help with your situation?
Email service@dazinertoys.com. Include your product name or order number and tell us what you have already checked.