RETURNS & WARRANTY
What is your return policy?
You may request an eligible return within 180 days of purchase. Return shipping is paid by the customer. Products must be unopened and unused, with intact packaging and tags. Contact us for approval and return instructions before sending anything back. See the return policy and refund terms.
Check eligibility before requesting
The request window is 180 days from the purchase date. A standard change-of-mind return requires an unopened, unused item with intact packaging and tags. Have your proof of purchase ready.
Approval and shipping
Contact us before mailing the parcel. Return shipping is paid by the customer. Wait for the approved return address and instructions, then keep the shipping receipt and tracking details. A product fault should be reported separately for review.
Need help with your situation?
Email service@dazinertoys.com. Include your product name or order number and tell us what you have already checked.